Effective Date: 27 October 2026

This policy applies to job posting packages and other paid services purchased on hulahire.com. Payments are processed securely through Razorpay.

1. Free Package

Each employer can use the Free package (20 job posts, valid for 30 days) once. No payment is taken for this package.

2. Paid Packages

Paid packages (such as Starter, Growth and Enterprise) are digital services that are activated in your employer account immediately after successful payment. Because the service is delivered instantly, paid packages are non-refundable once activated, including when job posts in the package are unused or the package expires.

3. When We Will Refund

We will issue a refund in the following cases:

• You were charged more than once for the same order (duplicate payment).
• Money was deducted from your account but the order failed or the package was not activated, and we are unable to activate it.
• A technical error on our side prevented you from using the package.

Approved refunds are made to the original payment method. After we initiate the refund, it usually reflects within 5–7 working days, depending on your bank or card issuer.

4. Cancellation

You may contact us to cancel an order before payment is completed. Once a package is activated it cannot be cancelled for a refund, except as described in Section 3.

5. Job Listings Removed for Policy Violations

Job posts are reviewed by our team. Listings that break our Terms (for example fake, misleading or fee-charging jobs) may be rejected or removed without refund.

6. How to Request a Refund

Email us within 7 days of the payment with your registered email, order number and the reason. We will respond within 2 working days.

HulaHire
Gurgaon, New Delhi (NCR), India
Email: jobs@hulahire.com
Phone: +91-8448254163